Our Performance Management Framework allows us to continually improve services in the light of feedback from residents and our own performance measures.
All of our performance is monitored regularly at every level of the council, and reports on progress are made to our Executive Committee on a quarterly basis. This reports on a range of strategic measures, which reflect our strategic objectives, and on key operational targets. Most of these have been agreed locally because they help us to provide better services. Our most recent report can be seen in the Executive Committee papers here: Quarterly Performance Report.
Our Annual Report summarises our performance over the past year using the data from the Quarterly Performance Reports and a wide range of other sources.
Five Year Plan
Our Five Year Plan sets out our ambitions and a clear direction to help us prioritise our resources and deliver our actions that benefit everyone living, working in and visiting our district over the coming years.
We undertake an annual survey of residents about their perception of the local neighbourhood and council services. This has previously been called the 'Viewpoint' survey and has been undertaken on our behalf by Worcestershire County Council. The 2018 Viewpoint Survey ran from 21st May to 15th June 2018. Access the 2018 Viewpoint results here.
The 2019 Viewpoint Survey will be run by Malvern Hills District Council in September 2019. If you would like to be involved in this and other consultations in the future, please sign up to our Gov.Delivery email list using the link here, and select 'Consultation' as your area of interest.
We are currently developing tools to better compare our performance with other councils. More information will be available on this page shortly.