Garden Waste Terms and Conditions
Only compostable garden waste is accepted e.g.
- Grass cuttings
- Hedge and shrub clippings
- Branches less than 10cm (4") in diameter
- Small plants and weeds
- Cut flowers
The following items must not be put into brown bins (this list is not exclusive):
- Kitchen or food waste (peelings, tea bags, egg shells)
- Animal waste
- Plastic bags
- Pots and trays
- Rubble or bricks
- Tree stumps
- Branches over 10cm (4") in diameter
If the bin contains any of items not suitable for the bin, then the bin will not be collected.
The garden waste service is carried out on alternate weeks and you will be advised of your collection day and week, for example Week 1 or Week 2 when your bin has been delivered and your service is ready to commence.
Garden Waste bins must be out ready for collection from 7.00am on your collection day.
Crews work between 7.00am and 5.00pm and collection times can vary so customers must ensure that their bin remains at the collection point between these times.
The customer should place the wheeled bin at the front edge of their property, wherever their black/green bin is collected from currently. This is usually the boundary of their property nearest to where our collection vehicle passes. Their bin must be on their property and not positioned on the public highway where it could cause an obstruction.
Bins stored at the rear of their properties must be brought round to the front unless advised otherwise.
If the customers are late putting out their bin, forget to place out their bin, or if they are away from home on the day of collection, the customer must store it until the next scheduled collection. We cannot return to collect their bin if they have placed it out after the vehicle has already passed.
Misuse of Brown Bins - Malvern Hills District Council will check the use of the bin and may request return of the bin if misused. We reserve the right to remove bins when presented for collection if the householder does not use the bin in accordance with the guidelines.
If a collection is missed the customer should report it online. Missed brown bins are now collected within two working days.
Payment will be for one years' subscription which is non-refundable.
This service is not available to commercial organisations or businesses.
Occasionally, the price of the service may change. This change will be communicated to our customers.
There are no refunds for cancellations part way through the year.
How to Renew the Garden Waste Service
We will write to the customer approximately one month before their current year's service is due to expire, inviting them to renew their subscription. The letter will show their Garden Waste Account Reference number, their Anniversary date and the current cost of the service.
Payment must be made by this date for the service to continue uninterrupted.
Failure to Pay
If the customer fails to pay or set up a DD by their anniversary date, the service will be suspended.
If the customer fails to pay within 2 weeks of their annniversary date, the service will be cancelled on this date.
If the customer then wishes to renew, they will need to sign up as a new customer.
- Neighbours can share bins, but the bin needs to be registered and collected from the same address.
‘Sack Only' Properties
The Council does not offer a garden waste sack collection with this service.