If your query is to do with roads, pavements, street lighting or schools, please contact Worcestershire County Council.
Customer Contact Centre Changes and Opening Times
Our Customer Contact Centre has moved from Malvern Library to its new location at the Council House, Avenue Road, Malvern, WR14 3AF.
The centre will be open from:
- 9am to 4.30pm Monday to Thursday
- 9am to 4pm Friday
- CLOSED Saturday and Sunday
This will be the main point of contact for anyone requiring face-to-face support for Malvern Hills District Council services. This support will no longer be available from Malvern Library.
The help desk in Malvern Library, along with those in Tenbury and Upton, will be the point of call for anyone requiring face-to-face support with Worcestershire County Council Services including:
- Blue Badge Parking Permit applications
- Bus Pass applications
- Countryside Services
- School Transport and Admission applications
- Report a Highways issue
- Tip Permit applications
- Registration Services
- Trading Standards
- Public Transport
All Worcestershire County Council Services can be accessed online at www.worcestershire.gov.uk
Out of hours
Please only call Out of Hours if urgent. In an emergency call 999
The Out of Hours Service is available after 5pm to 8:30am on weekdays, and on Saturdays, Sundays, and Bank Holidays. Out of hours telephone: 01562 733175
Highways out of hours: 07875 033759 to report faulty traffic lights or urgent Highways issues.
Please note these numbers are for emergency or urgent attention only, and not for advice.
Customer Service Standards
Download our Customer Service Standards poster.
To give feedback on our services please complete our Comments, Compliments and Complaints form.