Contact us

Service area



Planning Contact form

01684 862221

Refuse and Recycling (residential)

01684 862490
Business Rates 0300 456 0560
Weddings 01684 862412
Car parking information    
Building Control

Building Control, contact page

01684 862223

Conservation / Heritage / Trees 01684 862221
Council Tax 0300 456 0560
Elections and voter registration 01684 862200
Environmental issues - dog fouling / fly-tipping / littering Please report all Environmental Issues through the Report it webpage

01684 862250


Environmental issues - pests / trading standards / pollution / animal welfare / food safety / licensing
(incl taxis) 01905 822799
Freedom of information (FOI) Freedom of information enquiries  
General enquiries General enquiries contact form  
Highways - potholes/gritting/ street lighting/signs and other highways issues Worcestershire County Council site (external link) 01905 765765
Housing advice / apply for housing

General housing needs

Private sector housing

01386 565020

01386 565631

Housing Benefit 0300 456 0560

Housing other enquiries - property in disrepair/HMO licensing/caravan licensing/empty homes

01386 565020
Legal services

01386 565477

Local Land Charges 01684 862269

Online payments

Parking fines    01386 565009
Refuse and Recycling (commercial)  
Telephone payments N/A 0330 088 0992
If your query is to do with roads, pavements, street lighting or schools, please contact Worcestershire County Council.

Customer Contact Centre

Our Customer Contact Centre has moved from Malvern Library to its new location at the Council House, Avenue Road, Malvern, WR14 3AF.

Usual reception opening times:

  • 9.30 am to 4.30 pm Monday to Thursday 
  • 9.30 am to 4 pm Friday
  • CLOSED Saturday and Sunday

Christmas and New Year opening times:

10 December 9.30am to 12noon

Christmas Eve 9.30am to 1pm

Christmas Day CLOSED

Boxing Day CLOSED

Friday, 27 December CLOSED

Monday, 30 December 9.30am to 3pm

New Year's Eve 9.30am to 3pm

New Year's Day CLOSED

Our reception is the main point of contact for anyone requiring face-to-face support for Malvern Hills District Council services. This support will no longer be available from Malvern Library.

The help desk in Malvern Library, along with those in Tenbury and Upton, will be the point of call for anyone requiring face-to-face support with Worcestershire County Council Services including:

  • Blue Badge Parking Permit applications
  • Bus Pass applications
  • Countryside Services
  • School Transport and Admission applications
  • Report a Highways issue
  • Tip Permit applications
  • Registration Services
  • Trading Standards
  •  Public Transport

All Worcestershire County Council Services can be accessed online at

Out of hours

Please only call Out of Hours if urgent. In an emergency call 999

The Out of Hours Service is available after 5 pm to 8:30 am on weekdays, and on Saturdays, Sundays, and Bank Holidays. Out of hours telephone: 01562 733175

Highways out of hours: 07875 033759 to report faulty traffic lights or urgent Highways issues.

Please note these numbers are for emergency or urgent attention only, and not for advice.

Customer Service Standards

Download our Customer Service Standards poster.

To give feedback on our services please complete our Comments, Compliments and Complaints form.