Contact us

For enquiries about your Council Tax bill, business rates, housing benefits or council tax support.

Council Tax
Telephone: 03004 560 560

Business Rates 
Telephone: 03004 560 560
Housing Benefit or Council Tax Support
Telephone: 03004 560 560

Monday-Friday 9 am to 5 pm.
Please note: calls may be recorded for Training and Monitoring purposes

Postal address

Revenues and Benefits, PO Box 11, Pershore, WR10 1PU

Alternatively, you can visit our customer contact centre at the Council House, Avenue Road, Malvern, WR14 3AF.

The centre will be open from:

  • 9am to 4.30pm Monday to Thursday 
  • 9am to 4pm Friday
  • CLOSED Saturday and Sunday

Self Service account

Our Self Service portal gives you instant online access to manage and view your:

  • Council Tax account
  • Business Rate account
  • Housing Benefit or Council Tax Support claim
  • Tenants Housing Benefit claims

Log in or register to your Self Service account

Using Self Service can save you time, effort and money. There is no need for you to visit us, ring us or write to us - you can view and manage your account or claim online at a time that suits you.

Find out more information using our Self Service page